Orders ship from the U.S.

Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

None at this time

Gift cards

Downloadable software products

Some apparel items that show signs of use

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Drones and FPV parts with obvious signs of use

Any items that have been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

New and Unused Product

DroneCosmo offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used, or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (15%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by DroneCosmo (It is recommended to choose a return shipping method with tracking).

For returns on New and Unused Product, we require that items be brand new with no signs of use. Packaging needs to be undamaged and fully intact and contain included accessories, cables, batteries, manuals, etc.  We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories.

Warranty seal(s) need to be intact on the packaging.

In the case that the item(s) is returned, and the condition is not in New and Unused or included accessories are missing, the return will not be completed, and the item(s) will be returned back to the customer.

General Accessories

Products not specifically listed, such as: antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occurs from a defect in the product an exchange or store credit will be issued. DroneCosmo holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue. 

FPV Cameras

FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer's warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, or damage caused by user alterations. Returns due to “bad fitment” are subject to (15%) restocking fee.

Flight Controllers (FC) / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB), and similar electronic components are covered under a (15) day DroneCosmo warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire, or water damage. (DroneCosmo recommends testing all components for shorts before supplying power).

Motors / Servos

Motors and servos sold by DroneCosmo are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; DroneCosmo will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Ready-to-Fly (RTF)

Ready-to-Fly drones built and sold by DroneCosmo carry a (15) day return policy. In the occurrence of a malfunction, DroneCosmo will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. DroneCosmo holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. DroneCosmo recommends inspecting all RTF’s thoroughly before supplying battery power.

DJI Product

All DJI products are covered under a (14) day return policy for unopened and unregistered items. If the unwanted products have been used or opened DroneCosmo will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy 

If you purchased these DJI FPV Digital Equipment on or before August 31, 2019, DroneCosmo extended our returned policy on unopened and unregistered items to 30 days from the day we shipped your order.  DroneCosmo reserves the right to inspect the RMA package before issuing a refund. 

Batteries

Batteries produced and sold by DroneCosmo carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. All battery returns must be approved by DroneCosmo via an emailed image of defective battery to Sam@DroneCosmo.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at dronecosmo@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dronecosmo@gmail.com and send your item to: 9959 Erma Road #102, San Diego, CA 92131, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to 9959 Erma Road #102, San Diego, CA 92131, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Return process

  1. Request a Return/Exchange online or over the phone with a DroneCosmo employee.
  2. Once accepted please ship the package back to DroneCosmo via economy shipping. DroneCosmo WILL NOT refund expedited shipping. (overnight, Two-day)
  3. Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
  4. An exchange or credit will be issued to the customer once approved by a DroneCosmo employee.

*All returns and exchanges are at the discretion of DroneCosmo.

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.